How We Started
After I worked as an operation manager for another restoration company, my wife, Belinda, and I decided to build NWA Restore It. In the beginning, I was the only technician doing the work in the field and Belinda took care of the office. We bought one van and equipped it with the best carpet cleaning and water extraction equipment in the market. We also purchased two dehumidifiers and eight air movers and stored them in our garage when they were not needed.
In 2002, we built a 4,000-square-foot warehouse in Bentonville. We took a small amount of space for office functions. We also added a portable building to be used as our construction office. Within six months of starting the business, one of the premier insurance carriers in the country contacted us to be on their preferred vendor program. We are blessed to still be participating in that program today. Additionally, we are the only full-service restoration company on their vendor program. During the next two years, we were approached by nearly all of the carriers in our area to be a part of their preferred vendor programs.
Our reputation is built upon old-fashioned customer service. We strive to protect that reputation by continually maintaining excellent customer service and training programs. We follow the Institute of Inspection, Cleaning and Restoration Certification (IICRC) standards and train accordingly.
Where Are We Today?
Our company continued to develop in size and service area. In 2008, we moved our office and shop to a larger office in Centerton. By keeping pace with modern technology, we have grown to be the largest restoration company in the area. Currently, we have 35 employees, 18 trucks and hundreds of pieces of equipment.
We strive to be a company of integrity, with a goal of delivering high-quality service in a timely manner. We understand that by the time our team arrives, you have already been through a stressful experience. Our priority at that time is to elevate as much stress from you as possible. We will be at your side from start to finish, in every way that we can. We appreciate the trust and confidence you put in us, and we never take it for granted. Thank you for allowing us to serve you.